Patient Centered Care

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Evidence-Based Patient Centered Communication Strategy

This presentation (36 min. video) was given by Dr. Sheira Schlair from Montefiore Medical Center in New York and Dr. Auguste H. Fortin VI from the Yale School of Medicine at The Art of Medicine: A Physician-Patient Communication Conference. Effective patient-physician communication is associated with safer patient care, higher patient satisfaction and adherence to treatment, lower malpractice rates, and higher physician satisfaction. However, physicians have historically received little training in evidence-based methods of communication. Recognizing this need, the CIR Policy and Education Initiative ( organized a one-day conference for residents, medical students, and faculty on the topic of evidence-based skills for effective communication. The conference was held at the New York Academy of Medicine on November 19, 2011.

Survey – .75 CME Credits

Patient Centered Care: The Right Thing to Do

29 min. video by Victor M. Montori, M.D., MSc, Director of Healthcare Delivery Research, Mayo Clinic Center for the Science of Healthcare Delivery

Dr. Montori discusses the role of shared decision making and minimally disruptive medicine in advancing high value healthcare thru patient centered care.

Survey – .5 CME credits

Institute for Health Improvement Course: Dignity and Respect

After completing this course (5 modules), you will be able to:

  1. Explain why providing patient- and family-centered care is an essential component of safe, reliable care.
  2. Describe and use specific skills for treating patients and their families with dignity and respect, especially when first meeting patients and their families.
  3. Describe and use specific skills for ensuring patients’ privacy and confidentiality.
  4. Describe and use specific skills for respecting patients’ and families’ cultures, languages, and belief systems.
  5. Describe and use specific skills for creating a restful and healing environment for patients and their families.

How to register.

Institute for Health Improvement Course: A Guide to Shadowing: Seeing Care Through the Eyes of Patients and Families

After completing this course, you will be able to:

  1. Define patient and family shadowing.
  2. List five steps for conducting a successful shadowing project.
  3. Describe how to interact with patients, families, and clinical staff involved in a shadowing project.
  4. Discuss how you can use your shadowing experience to create a care experience flow map, observational summary, and final report.
  5. Explain how shadowing can help you come up with ideas for changes to improve care.

How to register.