The Triple Aim—enhancing patient experience, improving population health, and reducing costs—is widely accepted as a compass to optimize health system performance. Working on these three elements does not come without setbacks. Members of the health care workforce have reported widespread burnout and dissatisfaction. Burnout is associated with lower patient satisfaction, reduced health outcomes, and it may increase costs.
Thus, employee burnout can jeopardize the success of Triple Aim. The Institute for Healthcare Improvement (IHI) and other groups have recommended expanding Triple Aim to a Quadruple Aim, adding the goal of improving the work life of health care providers, including clinicians and staff.
The Quadruple Aim section of MITE offers a wide range of resources including many offered through the IHI website.