Ch-ch-ch-ch-changes: Understanding Variation Mark Parker, MD Vice President, Quality and Safety Maine Medical Center November, 2020 Learning Objectives: 1. Recognize the features of a stable system 2. Differentiate common cause from special cause variation David Robert Jones, a.k.a. David Bowie (c.1947-2016), and William Edwards Deming (c.1900-1993) had overlapping lifespans although…
Integration of Toyota Principles in Healthcare for Quality Improvement
Integration of Toyota Principles in Healthcare for Quality Improvement Vijayakrishnan Poondi Srinivasan, MS, LSSBB Quality Management Engineer Maine Medical Center Learning Objectives: State the Principles of Toyota Production System Describe the need for application of Toyota Principles in Healthcare Explain the integration of Toyota Principles with key elements of Healthcare…
Storyboard
Storyboard Sonja Orff RN, MS, CNL, CSCT Maine Medical Center, Department of Surgery, Operative and Perioperative Services Learning Objectives: Describe the purpose of a storyboard Summarize the utilization of a storyboard as a quality improvement tool Synthetize the key elements of a storyboard What is a Storyboard? A…
Leveraging Small Incremental Improvement to Deliver Value
August Hot Topic provided by: Suneela Nayak MS, RN & Senior Director of Operational Excellence Purpose: Improvement methods have long been available to leaders and teams. This Hot Topic explores ways in which small incremental improvements can be leveraged to achieve big goals Learning Objectives: Describe lessons learned from how…
Pareto Chart
Pareto Chart Alan P. Picarillo, MD Maine Neonatology Associates & the Maine Medical Center Department of Pediatrics. Objectives: 1. Describe the Pareto principle 2. State the graphical representation of the Pareto chart As physicians continue to look for ways to deliver high quality care to their patients and families, newer…
Finding Balance Between Improvement Discipline & Tool Fatigue
Jordan S. Peck, PhD Vice President of Physician Practice Operations Southern Maine Health Care Learning Objectives: Describe common challenges associated with performance improvement work Recognize applications of a few improvement tools in appropriate context When you visit the MaineHealth Center for Performance Improvement (CPI) website, one of the…
Process Mapping & Flow Charts
Process Mapping & Flow Charts Alan P. Picarillo, MD Maine Neonatology Associates & the Maine Medical Center Department of Pediatrics. Learning objectives Understand the difference between simple and complex process maps. Describe the steps to construct a process map. Process mapping, also known as a flow chart, is a pictorial…
Root Cause Analysis
Root Cause Analysis Ghassan Saleh, DMD, DS-MaineHealth Director of Operational Excellence Objectives Utilize root cause analysis in the planning phase of Plan-Do-Study-Act (PDSA) cycles Describe two RCA tools: the 5 Whys and Fishbone When a patient visits his/her physician complaining about “headache,” the provider doesn’t simply deal with the symptoms.…
Failure Mode(s) and Effects Analysis (FMEA)
MITE PSQI Hot Topic- March 2020: Failure Mode(s) and Effects Analysis (FMEA) Erin Graydon Baker, MS, RRT, CPPS, CPHRM Clinical Risk Manager, MaineHealth Learning Objectives: Recognize the differences between Root Cause Analysis and Failure Mode(s) and Effects Analysis (FMEA) Describe the application of FMEA techniques to any new or existing…
The Jigsaw Puzzle
The Jigsaw Puzzle Omar Hasan, MD, MPH Chief Quality Officer, MaineHealth Choosing a suitable approach to accomplish a desired change can be challenging in the complex and dynamic hospital environment. Not infrequently, the person leading the change effort has a number of options that can be pursued to achieve the…