RACI Matrix

October 2023 MITE Hot Topic: RACI Matrix Author: Hilary Perrey, MHA, LSSBB, CPHQ MHPI, Improvement Specialist III Learning Objectives: Describe what the RACI Matrix is. Explain how a RACI Matrix is used in clinical performance improvement (PI). Illustrate an example. What is a RACI Matrix and how can this be…

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Strategy Alignment: Working together to achieve common goals

June 2023 MITE Hot Topic: Strategy Alignment: Working together to achieve common goals Author: Joyce Doyle, Performance Improvement Specialist, Operational Transformation Learning Objectives: Understand the 4 major steps of strategic alignment Know when and how to start a Catchball conversation Connect daily improvement work and organizational goals MaineHealth has been…

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Eight Wastes in Health Care

March 2023 MITE Hot Topic: Eight Wastes in Health Care Author: Katie Mahannah, Program Manager for MH Performance Improvement. Learning Objectives: Identify the eight wastes in health care. Recognize value-adding vs non value-adding steps in any process. Determine opportunities to remove waste and streamline processes.   The Waste Wheel Within…

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Informing healthcare quality through patient focus groups

QI/PS Hot Topic – November 2022 Informing healthcare quality through patient focus groups Angie Marshall, MS, LSSBB – Improvement Specialist II, MMC Performance Improvement Learning Objectives: Discuss the utility of patient focus groups in quality improvement Describe how to plan and conduct a patient focus group Identify ways to analyze…

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Value Stream Mapping

QI/PS Hot Topic- August 2022 Value Stream Mapping Sarah Chang-Improvement Specialist II, MaineHealth Performance Improvement Learning Objectives Recognize when to use a value stream map. Identify the key information to include in a value stream map. Apply the value stream map to identify bottlenecks for further evaluation. Value stream mapping…

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Cultivating Loyal Relationships with High Reliability Organizing

Cultivating Loyal Relationships with High Reliability Organizing Melissa Retter, MA, CPHQ, CPHRM, CPSO, CPXP Patient Experience Director Maine Medical Center   Learning Objectives: 1.Recognize the distinction between patient experience and human experience 2.Describe how harm can erode human experiences and negatively impact trust and loyalty 3.Identify principles of high reliability…

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Affinity Diagrams

Affinity Diagrams Ghassan Saleh, DMD, DS Director, MaineHealth Performance Improvement  Learning Objectives: Define the affinity diagram and clarify when best to use. Illustrate the steps in generating affinity diagrams. Describe best practices when developing affinity diagrams.   Let’s imagine that you are in a grocery store. You are taking care…

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Integration of Leading and Lagging Indicators in Healthcare for Quality Improvement

Integration of Leading and Lagging Indicators in Healthcare for Quality Improvement Vijayakrishnan Poondi Srinivasan, MS, LSSBB Quality Management Engineer Maine Medical Center Learning Objectives: Introduction to Performance Measurement System (PMS) and Hierarchical Levels Alignment of Leading and Lagging Indicators in the PMS Illustrate integration of Leading and Lagging Indicators in…

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